Shipping and Returns Policy
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At Black Feather Psychic Medium, I strive to get every order right and for every customer to be satisfied with their purchase, however should any issues arise please see my policies below;
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A item(s) has arrived damaged -
In the unfortunate event that an item has arrived damaged, you must contact us as soon as possible upon receipt via email: sales@blackfeatherpsychicmedium.co.uk
Please include a photograph of the damaged for our reference.
Once your request has been logged we will contact you to let you know the next steps.
Please do not return any item(s) to us until we have provided you with instructions.
We will send out a replacement and cover the delivery cost or provide a refund.
An incorrect item has been received -
In the unfortunate event that an incorrect item has been received, you must contact us as soon as possible upon receipt via email: sales@blackfeatherpsychicmedium.co.uk
Please include a photograph of the incorrect item(s) for our reference. Once your request has been logged we will contact you to let you know the next steps. Please do not return any item(s) to us until we have provided you with instructions.
I haven't received my order -
If your order has not arrived, please contact our Customer Care Department via email sales@blackfeatherpsychicmedium.co.uk
You do not need to place another order.
Once your claim has been confirmed a replacement order will be sent within 3 working days.
We will cover the delivery cost.
Delivery of the replacement order will depend on location and will follow our standard delivery times.
Please allow the following time scales before reporting a missing order:
Location Standard Delivery Premium Delivery
UK 10 Working Days 3 Working Days
Highlands 12 Working Days 5 Working Days
Islands,
Northern Ireland
I’ve changed my mind -
If you have changed your mind on the product, please notify our Customer Care Department via email sales@blackfeatherpsychicmedium.co.uk asap upon receipt of item(s)
The item(s) will need to be returned to us in their original condition, with the order number and customer name clearly marked on the outer packaging. Once we have received the returned item(s), the value of the item(s) will be credited to you.
Please note that the cost of delivery for the return will not be covered by us in this case.
Need advice?
If you would like any further advice please send an email to sales@blackfeatherpsychicmedium.co.uk and I'll be happy to help.
All of this information is also available on my website:
-www.blackfeatherpsychicmedium.co.uk/returns-cancellations-and-missing-items
and also www.blackfeatherpsychicmedium.co.uk/delivery-information