Returns

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The item arrived damaged. What do I need to do?

In the unfortunate event that an item has arrived damaged you must contact me upon receipt of item via email: sales@blackfeatherpsychicmedium.co.uk 

Please include a photograph of the damaged item(s) for reference. 

Once your request has been logged I will contact you to let you know the next steps. 

Please do not return any item(s) to us until we have provided you with instructions. 

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An incorrect item has been received, What should I do?

In the unfortunate event that an incorrect item has been received, you must contact me upon receipt of item(s) via email: sales@blackfeatherpsychicmedium.co.uk

Please include a photograph of the incorrect item(s) for our reference.

Once your request has been logged we will contact you to let you know the next steps.

Please do not return any item(s) to us until we have provided you with instructions.

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I’ve changed my mind, What should I do? 

If you have changed your mind on the product, please notify me via email sales@blackfeatherpsychicmedium.co.uk 

 

The item(s) will need to be returned to us in their original condition, with the order number and your name clearly marked on the outer packaging.  Once we have received the returned item(s), the value of the item(s) will be credited to you. 

Please note that the cost of return will need to be covered by yourself.

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Missing Items

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I haven't received my order, What should I do?

If your order has not arrived,  please contact me via email sales@blackfeatherpsychicmedium.co.uk 

You do not need to place another order. 

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Please allow the following time scales before reporting a missing order:

Location        Standard Delivery       Premium Delivery

UK                  10 Working Days        3 Working Days

Highlands ,     12 Working Days         5 Working Days

Islands,

Northern Ireland

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Cancellations

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I need to cancel my order, what do I do?

 

Don't delay. As soon as an order is placed and payment is made, the order will be picked, packed, and prepared for dispatch. We therefore request that any cancellations are made as quickly as possible and preferably on the same day that you place the order with us so we are able to cancel the process. Please email your request to sales@blackfeatherpsychicmedium.co.uk or drop a message on social media. We regret that if an order has already been dispatched, we are unable to recall the package as orders made before 11am Monday - Friday will be dispatched on the same day.

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Need advice?

 

If you would like any further advice please send an email to sales@blackfeatherpsychicmedium.co.uk and I'll be happy to help.